It is our goal to provide our customers with quality product. If you are not satisfied, for any reason, with your purchase, please contact us at:
Returns and Exchanges must be received within 30 days of receipt for an exchange or full refund. Please note, personalized items (i.e. lettered jerseys) and mattresses and boxsprings are non-refundable. Also, per Pennsylvania state law, all headware is non-refundable. All products must not be used and in their original packaging with original tags attached to the product.
Please send the item(s) back within 30 days of receipt for an exchange or full refund. Below are the procedures that you should be followed:
- Please use the original shipping box and packaging. A return label is provided below.
- For your protection, return the product insured via U.S. Mail. Be sure to keep a copy of your postage receipt.
- Enclose a copy of the packing list and postage receipt with the returned merchandise
Please complete the form below and enclose it with your return.
Send returns to:
Hershey Entertainment & Resort Company
Attn: Retail Department (ECM)
100 West Hersheypark Drive
Hershey, PA 17033
Please note: Hats are non-returnable under PA State law. Bedding is non-returnable.
To expedite your return, please complete the following information.
Reason for Return
___ I Changed My Mind
___ Received Product Damaged
___ Product is Defective
___ I Received the Incorrect….. ___ Item ___ Size ___ Color
___ I Ordered the Incorrect….. ___ Size ___ Color
___ Size Didn’t Fit
___ Other: _____________________________________________
I would like the return to be (check one box):
___ Replaced with Same Item
___ Exchanged for Same Item in the Following:
New Size:_________ New Color:__________
Items will be refunded by Original Payment Method.
___ I would like to receive written confirmation that my return has been processed.
Print this page